FAQ

A shuttle service transports passengers between designated locations such as airports, hotels, business centres, and tourist attractions.

We service the Hawkesbury, Hills and Western Sydney area, but are open to other areas too.

Currently no, but considering this service option for the future.

You can email your enquiry to hannah@flyncruiseshuttles.com.au , alternatively call or text 0423634970 for a quote.

Fares are based on distance, time of day, and any additional services requested…but the tolls are on us!!

Absolutely!! I do try my best to accommodate last minute bookings (depending on availability) but I recommend booking your shuttle service in advance, especially during peak travel times. Booking early ensures you secure your spot and can avoid last-minute hassles and peace of mind.

Our range of vehicles are from 5-seater sedans up to 11-seater Toyota Hiace commuter buses.

Yes, a child’s safety is our priority. For a small cleaning fee of $10 per trip, per seat. The child seats are for ages 6 months to 7 years old and meet the Australian/New Zealand Standard AS/NZS 175.

• NSW Government Passenger Service Levy of $1.20/booking + GST (mandatory for transport and shared ride service providers in NSW)
• Child seat cleaning fee $10 per trip, per seat.
• Additional luggage $5 per trip, per seat.
• Minor Clean-Up Fee - for minor spills, stains, or mess requiring simple cleaning - $50/incident
• Moderate Clean-Up Fee - for moderate spills, stains, or mess requiring more extensive cleaning - $100/incident
• Major Clean-Up Fee - significant spills, stains, or mess requiring thorough cleaning and sanitization - $300/incident
• Damage Repair Fee - damage to upholstery, fixtures, or other parts of the shuttle bus requiring repair or replacement – The paid bill will be provided to the customer for reimbursement.

No, the motorway tolls are on us.

You can cancel at any time, but the following applies:

• Cancelling your booking after confirmation will incur a 50% cancellation fee.
• Cancellations made 5 business days less before pick up are not eligible for refunds.
• No-shows are not eligible for refunds.

You can change your booking if availability permits:

• Passengers are to notify FLY NCRUISE SHUTTLES via phone & email of changes to pick-up time. Changes to times may incur a fee or change in price.
• FLY N CRUISE SHUTTLES will do our best to reschedule, but are unable to guarantee it will be possible due to other bookings conflicting.

Absolutely!! The care and safety of my passengers are paramount. Our vehicles comply with all Transport NSW and Service NSW requirements, including biannual heavy vehicle inspections and is fully insured, including public liability insurance.

Absolutely!! You can rest assured that you're in safe and capable hands from the moment you step on board until you reach your destination. All our drivers hold valid driver's licenses and undergo rigorous screening process that includes passing working with children checks.

Your flight will be monitored and the driver can wait for up to 1 hour should your flight be delayed. FLY N CRUISE SHUTTLES are not responsible for changes in circumstances caused by others or out of our control. We will do our best to reschedule, but are unable to guarantee it due to potential conflicts with other booking. In cases such as these passengers will have to make alternative arrangements for transport. Passengers are to notify FLY NCRUISE SHUTTLES via phone & email of any changes to pick-up time. Changes to times may incur a fee or change in price.

We do have a flip down step/manual step to make easier to get in/out of the vehicle if needed. At this time do not have modified vehicles for passengers with limited or restricted mobility, who require aids such as ramps or wheelchair access, but these modifications are being explored.

Not at all, we are here to assist you the best we can. We can transport you, your family, and your friends to and from functions such as weddings, birthdays, day trips, corporate meetings, etc.

Not a problem, but we might have to depart earlier to make it to your destination on time. Alternatively, a meeting point might be needed.

Payment can be via Direct Deposit, Internet Banking, Cash or PayID. Other forms of payment are currently unavailable, but are being explored.